Knowledge Base
Full documentation for this module is coming soon. The content below outlines what the Knowledge Base module covers.
XBuddy Knowledge Base is your team’s internal wiki — a structured, searchable repository of procedures, policies, guides, and FAQs that anyone in the company can access and contribute to.
Key Features
- Rich text article editor with support for images, tables, and code blocks
- Category and tag-based organization
- Full-text search across all articles
- Version history with change tracking
- Article visibility control: public, internal, or role-specific
- Integration with AI Copilot (answer questions by referencing KB articles)
- Article feedback: helpful / not helpful ratings
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[Screenshot: Knowledge Base — Article List & Category Navigation]
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[Video: Knowledge Base — Creating & Organizing Articles]
Watch on YouTube → @XBuddy (placeholder)
Getting Started
- Create your top-level categories (e.g. HR Policies, IT Guides, Sales Playbook)
- Write your first article using the rich text editor
- Set article visibility (internal staff vs. specific roles)
- Enable AI Copilot integration so staff can ask questions and get KB-powered answers
- Share the Knowledge Base link with your team